Artificial intelligence did not create itself.

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Senior Customer Success Manager / Lead (Onsite), Singapore

About Rezolve Ai

Rezolve Ai (NASDAQ: RZLV) is an industry leader in AI-powered solutions, specializing in enhancing customer engagement, operational efficiency, and revenue growth. The Brain Suite delivers advanced tools that harness artificial intelligence to optimize processes, improve decision-making, and enable seamless digital experiences.

As a leader in Product Discovery, we empower retailers and brands with AI-driven search, conversational commerce, geofencing, and one-touch instant payments. With recent acquisitions of ViSenze, GroupBy, and Bluedot, Rezolve is accelerating innovation at the intersection of AI, commerce, and customer engagement.

About the Role

The CSM will manage a portfolio of complex accounts that require strong relationship management and a consultative approach. Our focus is on driving clear ROI via AI feature adoption and optimisation. From onboarding to renewal, you will own the customer journey and the commercial relationship, working as their strategic advisor to ensure they’re getting maximum ROI from Rezolve. This will be our first Singapore-based CSM to help service our growing strategic accounts in the APAC region.

What you’ll be doing

• Manage and host regular customer meetings and calls, meet customers in person at various points throughout the year, primarily in the APAC region. 
• Develop a detailed understanding of the customer’s organisation to inform strategic account plans, identifying opportunities for ARR growth, renewal or adoption risks, relationship expansion, executive engagement, and strategies to improve customer satisfaction. 
• Own the commercial relationship with the customer, including hosting QBRs and using these to discuss key opportunities relating to upcoming renewals, expansions, or additional countries that may require Rezolve’s services. 
• Create, maintain, and distribute monthly status reports, health scores, and other key metrics. 
• Manage stakeholders throughout the customer’s organisation, ranging from super users, product owners, resource managers, and C-suite (including CIO). 
• Monitor and encourage product usage, proactively identifying where to provide training or resources to increase adoption and help customer stakeholders to measure their ROI. 
• Nurture customers into becoming advocates who can provide testimonials, case studies, or even referrals. 
• Participate during implementation, working closely with the solution engineering team. 
• Provide regular training sessions, webinars, or workshops to customers to ensure they are maximizing their use of Rezolve and to showcase new features. 
• Align internal resources to drive outcomes with your customers, including stakeholders in Product, support, and operations. 
• Provide a feedback loop to our Product department to help them better understand customer needs and shape the roadmap accordingly, ensuring our enhancement backlog is appropriately prioritized and representative of the needs of all our customers. 
• Proactively communicate any changes or product updates to the customer and collect and share feedback as the voice of the customer within Rezolve. 

Who You Are

• Significant experience working in Customer Success or Account Management with enterprise-level customers in the Fashion and Lifestyle vertical, including managing large deal sizes and building relationships with executive-level personas 
• Experience directly influencing revenue expansion, namely upsell, cross-sell, and relationship expansions that drive economic value 
• Have an understanding of how retailers and brand firms operate 
• Experience designing and/or delivering strategies that help customers improve product deployment, adoption, engagement, and ROI 
• Able to challenge customers’ thinking to help them achieve their goals, taking ownership, and leading the conversation/situation when required 
• Self-sufficient and able to problem-solve with an entrepreneurial and customer-first mindset 
• Able to tailor communication across different functions and levels, including leading webinars and other public speaking 
• Accomplished presenter of technical and business solutions in an informative and relevant manner 
• Collaborative and able to engage stakeholders and “get the right people around the table” to investigate and tackle issues that may arise 
• Highly organised and able to manage lots of relationships, projects, actions, and many other moving parts concurrently (often with competing priorities) 
• Very comfortable working on your own initiative and able to work well in a fully remote/global team

Bonus points if you have 

• Experience working with Retail customers – fashion, lifestyle, QSR, marketplace
• Experience working with or implementing systems such as AI search and discovery 
• Demonstrable experience improving customer treatment strategies, internal cross-functional alignment, and Customer Success business processes at a high-growth firm 

What You’ll Get

• The opportunity to be at the forefront of AI-first eCommerce Search & Product Discovery
• A fast-paced and dynamic work environment with a focus on innovation and growth
• Competitive salary and benefits package
• The chance to work with a talented and passionate team
• Make a real impact on a product that is transforming the ecommerce industry

Why Join Rezolve Ai? 

•  Be part of an innovative company at the forefront of AI-powered commerce
•  Work with a dynamic and collaborative team, shaping the future of retail
•  Opportunity to make a significant impact on the company’s digital growth strategy
•  Competitive salary, benefits, and career development opportunities
•  Be part of a fast-growing global company

ViSenze (a Rezolve Ai Company) is an equal opportunity employer

Rezolve is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rezolve are based on business needs, job requirements, and individual qualifications, without attention to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rezolve will not tolerate discrimination or harassment based on any of these characteristics. Rezolve encourages applicants of all ages.