Founded in 2006, EyeBuyDirect (EBD) is one of the leading online retailers of prescription eyeglasses and sunglasses. Their mission is to improve lives by making quality eyewear more accessible to[…]
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DFS is the leading retailer of sofas in the UK with a 50-year heritage. They operate showrooms in the UK, Ireland, Spain, and the Netherlands. DFS also is the most[…]
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Yotpo is an e-commerce marketing platform headquartered in New York, NY. Founded in 2011, they have secured over $176mn over the course of 9 years. Their UGC solutions enable eCommerce[…]
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This global sportswear brand operates via offline and online stores and provides a full range of apparel and gear for multiple sports. Challenges Global sportswear brand wanted to engage consumers[…]
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This global luxury house owns multiple fashion brands under its portfolio and operates heavily via their offline stores. Challenges The client faced challenges managing consumer queries around product information in[…]
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This global luxury brand, known for their glamorous and classic fashion apparel collection, operates hundreds of offline stores globally. They hold themselves accountable to very high standards when it comes[…]
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This global brand, a household name in the sportswear category, is known for its digital transformation using innovative and emerging technologies to drive a superior consumer experience within their app[…]
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This global online retailer sells hundreds of fashion/cosmetic brands, delivers globally, and is known for being innovative in the e-commerce space. The retailer has a chatbot integrated within Facebook Messenger[…]
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This global fashion retailer has a chatbot integrated within their website to assist shoppers with any service related queries and issues. Challenges Customer NPS Query Resolution Time Team Productivity They[…]
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